Signature Vape Juice has updated our checkout process to require age verification for all domestic United States customers. This age verification is done by BlueCheck and is required to ensure that only customers of legal age are allowed to purchase e liquid and vaping supplies. If you are an international customer, you will not be required to complete this process. Below you can find a step-by-step instructional guide for completing this age verification.
The basic requirements for what you will need to provide for verification are:
Name (Please be sure that you use the exact same name every time you go through the age verification process. Any change in name including capitalizations could cause you to have to verify your identity more than once)
Date of Birth
Last 4 Digits of Social Security Number
Please note: If this is your first time verifying your age and you are under 27, you will also be required to submit a picture/selfie of you and your ID. However, if Blue Check is unable to 100% verify that you are of age to receive vaping related products, you will be prompted to send in a picture/selfie of you and your ID, regardless of your age. Once you have been verified once, you should be able to make further orders without going through the entire process again. However, if any of your information changes on your next order (such as different capitalizations of letters in your name), you could be asked to go through the age verification process again. If you encounter any difficulties during the age verification process, feel free to reach out to firstname.lastname@example.org for assistance.
The first couple popups you will see are letting you know we do need to verify your age.
After you get through the first 3 popups by pushing “agree,” it will ask for your first and last name, date of birth, cell phone number (so they can send you a code), and the last 4 digits of your social security number. We understand that this is private information for many people, but please understand that this offers the best way to verify age quickly. WITHOUT the first 5 numbers of your social security number, no one can do anything with it. Your information is safe and secure with Signature Vape Juice and Blue Check.
If you encounter any difficulties during the age verification process, feel free to reach out to email@example.com for assistance. We understand that this is a time-consuming process for our customers, but it is a requirement which we must comply with due to Federal regulations. We thank you for your patience and understanding regarding this matter.
We understand that many of you also have questions regarding BlueCheck as a company. To help address some frequently asked questions, we’ve compiled these answers:
Why was my order declined?
If the information entered does not match your credit card your order will get declined. Please ensure your information is up to date with your bank to avoid this error.
My order was declined but it is still showing that I was charged. Why is this?
The charge you see on your account is a verification charge to ensure the funds are available to complete the order, however you are not charged until your order is fulfilled. Generally this charge is reversed in 24-48 hours of the order being placed.
How quick is the turn around for sending the photo of the ID and yourself with it to getting the O.K. to continue with the purchase?
Immediate – the majority of our verifications happen within 5 minutes.
Can we, as the consumer, cross out any information on our ID we don’t want to give out such as our SSN or DL number?
Yes, what we need to see is the full license (to show it’s not clipped), picture, full name, DOB, and the license #.
Who has access to the information? Who is verifying those that send in photos of them with their ID?
BlueCheck employees have access to the information. They manually verify the photos sent in by hand. No one else has access to the information – not even Signature Vape Juice. All BlueCheck passes along is the time of verification, and whether it was a success or not.
Why is it saying I’m under age when I’m not?
If you live in a state where it is illegal to purchase E-juice online, then BlueCheck will default to the ‘Underage’ message. If you believe you are receiving this notification in error, please contact us via email at firstname.lastname@example.org